At Pineglo.shop, we take your privacy seriously. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or use our products and services.
What Information We Collect
We collect information to provide better services to all of our users. The types of information we collect depend on how you use our services. You can choose not to provide certain information, but that may limit your ability to use some features.
Information you provide directly:
- Contact information (such as name, email address, mailing address, phone number) when you register for an account, submit orders, contact us with questions, request information or sign up for our newsletter.
- Payment information (such as credit/debit card details and billing address) when you make purchases from our online store.
- Profile information (such as username, profile photo, gender, birthdate, relationship status, interests and hobbies) if you choose to create a public profile.
- Communications you send to us (such as feedback, survey responses, information provided for customer support).
Information we collect automatically:
- Log data (such as IP address, browser type and settings, date and time of requests, cookie data, referring/exit pages, clicks) when you interact with our services.
- Device information (such as device model, operating system version, unique device identifiers) for devices used to access our services.
- Location information (such as your ZIP code and approximate location) if you enable location services.
- Usage information about how you use our website and services.
- Diagnostic data from third-party tools we use to improve performance and fix issues with our services.
Information from third-party sources:
- Social media accounts if you link them to access our services or post content from them. We may collect information in your profile and content you post.
- Partner services we utilize to provide parts of our service, such as payment processors, analytics providers, advertising networks, customer support tools. They provide us with information as described in their own privacy policies.
- Publicly available sources (such as open government databases, social media platforms) to supplement the information above.
How We Use Information
We use your information to provide, improve, and protect our services. More specific uses are:
- Provide our products and services, process orders and payments.
- Create and manage your online account, verify your identity.
- Communicate with you about our services, provide customer support.
- Customize your experience, make meaningful suggestions, show relevant offers.
- Develop new products and services, improve performance and functionality.
- Monitor and analyze activity and usage trends to improve the user experience.
- Prevent and address fraud, spam, abuse, security and technical issues.
- Comply with legal obligations and enforce our Terms of Service.
- Carry out other legitimate business purposes stated when collecting the information.
We process personal information for these purposes only with your consent, to fulfill contractual obligations, or based on our legitimate interests. We will retain information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
How We Share Information
We do not share your personal information with third parties without your consent, except in the following circumstances:
- With third party service providers under contract who help with parts of our business operations (billing, fraud prevention, marketing, customer support services etc). They are required to protect your information in alignment with this policy and are not allowed to use it for their own purposes.
- Law enforcement agencies, courts, regulators, tax authorities, auditors – to comply with our legal obligations under applicable laws and regulations.
- In case of a merger, sale, or asset transfer – we will provide prior notice and transfer your information to the acquiring entity under confidentiality agreements.
- To protect and defend our rights and property against third party claims.
- When required to share for subpoenas, court orders, or other legal processes.
- If disclosure is necessary to prevent imminent physical harm or financial loss in an emergency.
We do not share or sell your personal information to third party advertisers or marketers. Anonymous aggregated or de-identified information that cannot identify you directly may be used and shared for promotional purposes, research, analytics and other business purposes.
Your Choices & Rights
- You can access your account information and update or correct it at any time by logging into your online account.
- You can opt out of non-essential communications such as promotional emails, newsletters, surveys through the ‘unsubscribe’ link.
- You can object to or restrict the processing of your information where we rely on legitimate interest.
- You have a right to request erasure of your personal information in certain circumstances.
- You can ask for a copy of your information and to have incomplete or inaccurate data corrected.
- You can revoke consent to collect and process your information at any time, with effect for the future. This will not affect past processing activities.
- You can request information portability to obtain your data in a usable format and transmit it to another provider.
- You can complain to the data protection authority in your country about our data processing and handling practices.
To exercise these rights, please contact us through the information provided in the Contact Us section below. We will respond within the time period stated under applicable laws. We may request proof of identity to verify these requests to protect your privacy and security.
How We Protect Information
We take reasonable administrative, technical and physical safeguards to protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Measures include:
- Secure network configuration, encryption of data in transit and at rest, access controls. Only authorized personnel with training can access your data.
- Strict vetting of third party providers to ensure they meet our security standards and comply with this policy. Providers are bound by confidentiality obligations and may use the data only as instructed.
- Regular testing and auditing of our systems and processes to ensure effective protection.
- Authentication mechanisms like password policies, two-factor authentication, device verification.
- Restricting access to only such information as required for legitimate purposes.
- Timely breach notification procedures to report incidents rapidly and mitigate impact.
However, no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute protection. Unauthorized access or hacking are illegal and strictly prohibited.
Storage and Retention
We store your personal information only for as long as required to meet the processing purposes outlined in this policy. Criteria used to determine retention periods include:
- How long is the information needed to provide our products or services?
- Is there an ongoing contractual, legal or compliance requirement to retain information?
- Is retention advisable considering our legal position in case of claims or disputes?
- Do you expect that we retain data until you can delete it yourself?
- Have you requested erasure under your right to be forgotten?
We will delete your data if retention is no longer necessary. In some cases, we may anonymize data to remove identifying details. Anonymized information may be retained indefinitely.
Cookies and Tracking Technologies
We and our partners use various technologies to collect and analyze information about the use of our services. This provides useful analytics to improve website performance, user experience and deliver more relevant content and advertising.
Cookies are small text files stored on your devices. They collect unique identifiers, preferences and browsing information. You can disable cookies in your browser, but some features may not work properly without them.
Web beacons, pixels and tags embed small invisible images or code into webpages and emails. They are used to count visitors, analyze usage trends and effectiveness of campaigns and to personalize content.
Analytics services (such as Google Analytics) help us analyze usage patterns, traffic and other activities on our services. We may use identifiers to check browsing activity across multiple sites and associate them with your account. Turning off cookies may affect the quality of recommendations and personalized services.
Advertising networks allow us to target advertising and marketing messages more effectively. We may work with third parties like Google and Facebook for relevant and customized ads on other sites based on your online activity. You can opt out of interest based advertising as described below.
Online Tracking and Interest Based Advertising
We participate in interest-based advertising and use third party tracking tools to optimize our marketing efforts. Interest-based ads are displayed across sites based on your online browsing history, purchases and activities.
We allow third parties to collect information about your online activities through tracking technologies like cookies and pixels. The information collected is used to display ads that are customized to meet your needs and interests.
Here are options to opt out of interest based advertising:
- Network Advertising Initiative – opt out of multiple ad networks http://optout.networkadvertising.org/
- Digital Advertising Alliance – opt out of interest based ads http://optout.aboutads.info
- Disable tracking in your browser settings. This may affect website functionality.
- iOS and Android devices allow you to limit ad tracking.
Note: Opting out does not mean you will stop seeing all ads. It means the ads you see will not be customized based on your interests.
Contact Us
Please contact us if you have any questions or concerns about this privacy policy or use of your personal information. Our Data Protection Officer can be reached at:
Email: [email protected]
Phone: (123) 456 7890
We will acknowledge and investigate any complaints about breach of this policy. Our aim is to resolve all queries in a timely and transparent manner.
Changes to this policy
We may modify this privacy policy from time to time to reflect changes in our practices, technology, legal requirements and other factors. If we make material changes, we will notify you through email or prominently post notice on our website prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
This policy was last updated on January 1, 2023.